Every business no matter what format depends on sales; the first sale for a new business is the first opportunity to put your customer service plan to work. That one sale is the beginning of a cycle Continue reading Customer Service Before, During and, After the Sale… Don’t make sales, build a customer base! →

Sit down and have an honest discussion with yourself. Don’t waste time, don’t put it off and by all means be objective even a little tough on yourself. The days of state of the art lasting several years are over. Today changes come abruptly and without much notice. Positions and entire job categories disappear do to changes in business conditions, software and product requirements.

Don’t wait to find out you are being left behind. You can be doing a Continue reading The Relevance of Experience… →

Niche markets have existed in the United States since the beginning of consumerism however it was not officially documented until 1940 when  “Pepsi launched a targeted Campaign” that yielded  valuable results. Many small businesses have grown and prospered within niches. As a point of information small business in America is defined as those employing less than 500; many of us spend our entire careers in this area. The niches that I am Continue reading Little Niche-Big Opportunities… →